FAQ

DELIVERY

 
UK Orders

I send all orders using a Royal Mail tracked service. Orders placed Monday to Friday (excluding holidays) will be processed and shipped within 2 business days. Orders placed on Saturdays and Sundays will begin processing the following business day.

International Orders

Orders outside of the UK can take up to 5-15 days to arrive following shipment. This will be dependant on your location. All international orders are sent using a tracked and signed for delivery service. I will personally contact you with tracking details, and advise on delivery lead times. Please get in touch if you have any questions before placing your order.

RETURNS POLICY

EsD Jewellery promise to refund any items you are not completely happy with, provided they are returned in a saleable condition within 14-days of receipt.

If you are buying a gift and would like to extend this returns time period, I am amenable to this as long as we have agreed this in writing (email). Once agreed, the item may be exchanged or returned within the agreed terms. 

All refunds will be credited back to your original method of payment.

Postage costs will be refunded on faulty items only.
For hygiene reasons I cannot accept returns on earrings, unless they are faulty.

Please include all contact details in your return.

CARING FOR YOUR JEWELLERY

The best way to keep your jewellery bright and shiny is to wear it!

I advise not to shower or swim in your jewellery. Happy Silver is dry Silver!

If you've not worn it for a while and it tarnishes, it can be washed in warm water with a mild detergent. Completely dry with a soft lint free, or nonabrasive, cloth before storing.

GIFT CARDS

I am happy to provide gift cards. Please get in touch at info@esdjewellery.co.uk for further information.

FURTHER INFORMATION

For further information, questions and enquiries, please email me at info@esdjewellery.co.uk or via my contact page.